With so many people flying today, problems are bound to occur – and with rising fees, fuel surcharges, restrictive luggage policies and excess charges, it’s no surprise that more than 90% of flyers don’t like flying.
The experience is so bad, 32 million potential trips never took place in 2016, according to a survey by the U.S. Travel Association. People decided it was not worth the trouble.
To identify the 13 biggest air travel complaints of 2018, 24/7 Wall St. reviewed the travel complaints most frequently filed with the Department of Transportation (DOT). The data comes from the Air Travel Consumer Report, a monthly report by the DOT, which has tallied incidents through September 2018.
Safety complaints, which are handled by the Federal Aviation Administration, and security complaints, which are handled by the Transportation Security Administration, are not included.
The U.S. airlines receiving the most reports of each complaint, and the total number of each complaint for foreign airlines, as well as the month in which the most of a given complaint were reported, also came from the Air Travel Consumer Report.
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