Dunelm has reopened the doors of 39 shops as the government eases restrictions on homeware stores.
The retailer says the outlets have reopened with new social distancing and safety measures in place – see the full list in the box below.
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Non-essential retailers, such as Dunelm, had to close from March 23 under the government's lockdown rules.
The homeware chain reopened for home delivery only at the end of April, before reopening all 172 stores for click and collect orders last week.
But now it's gone one step further by reopening 39 stores for browsing and in store purchases, although it says its Pausa Coffee Shops will remain closed until they can safely be reopened.
It's also introduced a host of safety measures for inside stores and for deliveries – see the box below for the full list.
Which Dunelm stores have reopened?
DUNELM stores that have reopened include the following:
- Bristol Cribbs Causeway
- Sheffield Woodseats
It follows the government easing restrictions on homeware retailers and garden centres.
If your local store is open, you will have the added option of claiming click and collect orders from internal collection desks, as well as external collection points or delivery to car options.
Click and collect from external collection points or to your car will remain in place at Dunelm stores that remained closed to the public.
Delivery costs vary depending on the item and type of delivery but it ranges from being free for orders over £49 to costing £9.95 for furniture and large items.
Click and Collect orders placed before lockdown have been cancelled and customers should have received an email about being refunded. If you haven't, contact Dunelm.
How is Dunelm keeping staff and shoppers safe?
DUNELM says it's made the following changes to ensure stores are safe to reopen for browsing and click and collect deliveries:
- Improved communication around the importance of health and safety in the current situation
- Reorganised processes to guarantee 2metre social distancing in all areas
- Staggered start times and breaks with reduced numbers of staff on site at any time to avoid unnecessary contact
- Introduced a one way system for staff arriving and exiting
- Given personal hygiene equipment to staff
- Enhanced its cleaning regime and hygiene protocols for all personal employee equipment and across all common areas
- Closed off locker areas and brought in extra toilets to ensure they can be regularly cleaned
- Dedicated senior managers responsible for implementing all new protocols
- Put marshalls in place to ensure all new protocols are being followed.
- For large item deliveries that require a two person team, it is operating in two vehicles to maintain social distancing.
- When carrying items to customer doorsteps, drivers will wear facemasks to ensure their safety when 2 metre distancing is not possible.
Shoppers with in store purchases from March 1, 2020 onwards are allowed to return or exchange items for up to 56 days after stores reopen, which means you can now take back items to the stores in the box above.
For online and furniture orders there's a separate returns policy in place – see Dunelm's website for more information.
Opening times also vary by location so use Dunelm's store locator tool to check your nearest.
In a statement on its website Dunelm said: "We're happy to say that we are reopening 39 stores as part of a careful and gradual process.
"Stores are reopening with a few changes to the way we work to ensure everyone is able to shop safely with social distancing and hygiene measures in place. "
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