Couple claim staff deemed them ‘not posh enough’ for Hilton DoubleTree hotel

A man claims he and his girlfriend were refused a room at a city centre hotel on his birthday because staff deemed them ‘not posh enough’.

And Andiran Nellist, 29, says staff at the DoubleTree by Hilton hotel "probably thought he had picked his girlfriend up off the street".

When Mr Nellist tried to pay for a room at the hotel in Hull city centre as a treat for himself and Martine Moore he says he was challenged on how he could pay for it.

He was then told he could not stay, he told the Hull Daily Mail.

Adrian was celebrating a rare night out with his 26-year-old girlfriend but due to the chilly temperatures, decided he did not want to stick around to wait for a taxi.

Instead, he decided to stop in town for the night and ventured inside the £25m complex, which is run and managed by a separate hospitality management company, at 1am to book a room.

He was then told no rooms were available by a member of staff – although Adrain says there were ten available rooms listed on the internet when searching for a place to stay.

Adrian, a recovery driver, believes it was because he was not dressed smart enough – despite wearing a shirt and shoes.

The hotel says it is "aware of the situation" but that "safety of guests" were the main priority.

Adrian said: "It destroyed my birthday night out, it really did.

"It’s disgraceful. I could not believe I was pre-judged like this. I was challenged on how I could pay for the room and I said on my card and showed him receipts.

"Martine was getting dirty looks from the staff – she looked great and they probably thought I had picked her up off the street or something."

Martine said: "It felt absolutely disgusting and getting the mucky looks – it kind of made me feel like I wasn’t good enough or posh enough, to stay there."

Adrian ended up spending the night at the nearby Ibis hotel but returned to the DoubleTree in the morning to find out why he was not allowed a room.

He claims staff appeared more bothered about how they were going to pay and said they seemed "worried about cash walk-ins".

But Adrian, who felt upset over the incident, believes it was because he was not good enough, or posh enough, to sleep at the hotel.

Adrian, explained: "Basically, it was my first time off in a while and it was birthday and we never go out so we decided to have a night out in town.

"We went to Propaganda and it was freezing so at about 1am we decided we wouldn’t wait for a taxi and we’d pop into Hilton to get a room as a treat because it was my birthday.

"When I got to the desk the night staff told me that they didn’t have any rooms available without even looking at the computer or phone. But when I checked on my phone there were 10 rooms available."

Martine added: "It just felt as if Adrian had just picked me up off the street on a night out. They didn’t even check the system for rooms and just seemed too bothered about how we could pay."

Hilton says the DoubleTree branch, which opened in December 2017, is managed by a separate hospitality management company called Leaf Hospitality.

A spokesman for Leaf Hospitality said: "We are aware of the situation and were unfortunately unable to accommodate this request. The safety and security of our guests is our primary concern."

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